October 7th, 2015

Security_Oct2_AVulnerabilities in the web-based version of popular instant messaging app WhatsApp recently left up to 200 million users exposed to hackers and malware. The bug was picked up by an Israeli IT security firm, and WhatsApp put a fix in place before news of the potential threat spread. Nevertheless, it highlights the need to remain vigilant when using apps like WhatsApp, whether for business reasons or in a personal setting. Here’s what you need to know about the security incident and how to protect yourself going forward.

The web-based version of the WhatsApp app was only launched a few months back, initially for WhatsApp accounts on Android and Windows Phone devices and later for those on iPhones, but has already grown in popularity. The recent security vulnerability related to vCards, electronic business cards shared by WhatsApp users, and effectively amounted to a kind of phishing.

An error in the WhatsApp web client meant that less-than-innocuous vCard business cards created by hackers were not properly filtered out by the app. As a result, these phishing-style cards made it through to users who, if they clicked them, were at risk of the cards converting themselves to more harmful executable scripts once downloaded - and potentially accessing and playing foul with users’ personal data. There are even reports of a ransomware approach being taken by hackers in this case, with attempts being made to extort cash from WhatsApp users in exchange for restored access to their infected devices and hijacked data.

WhatsApp put a fix in place, by releasing an updated version of the app, prior to making public news of the security vulnerability. It’s worth making sure you have the latest version of WhatsApp installed on your phone, if you haven’t checked recently - WhatsApp’s phone and web versions are linked to one another, so ensuring you are up-to-date on your phone is the way to ensure you’re safe when using the web client too. The patch is also available directly through the web client, though this won’t update your phone’s version of the app at the same time.

The whole affair also serves as a timely reminder that it pays to be vigilant when it comes to using WhatsApp and other instant messaging platforms - including email. Avoid opening links or downloading files that you’re not expecting to receive, and proceed with caution even if you were anticipating them. It’s better to double check with the sender that they’re consciously passing a file to you, and that they’re fully aware of its contents, than to wait until your device has been infected and damage has potentially been inflicted on your vital data.

Want to learn how to keep your devices safe from phishing attempts and other potential security vulnerabilities? Give us a call and let us equip you with tamperproof solutions.

Published with permission from Source.

Topic Security
October 6th, 2015

164_A_Int RepOn Facebook, the number of likes your business page gets is currency. It shows authority and that your business is popular with customers. So, what would happen if suddenly a dislike button were released? How would that impact your business? You may have recently heard that a Facebook dislike button is in the making. Here’s what you need to know about this polarizing new feature.

For many years people have been clamoring for a dislike button on Facebook. But up until now, perhaps the world was not ready. According to research from Piper Jaffray and the Pew Research Center, the demographics of Facebook users have changed dramatically over the past decade. While 10 years ago the world’s most popular social media platform was frequented mostly by teenagers and early 20-somethings, today over 60% of Facebook users are over the age of 25. And you may have noticed that this change of user is reflected in the posts you likely see in your news feed. While users once posted more pictures of parties, now you’re more likely to see pictures of babies, news articles, or political stories.

So, why does this age difference matter? According to Facebook’s CEO, Mark Zuckerberg, he didn’t want the social media network to turn into a forum where “people are voting up or down on people’s posts.” This could quite possibly have been the outcome had Facebook introduced a dislike button while it had a younger fan base.

Will users be able to dislike your business?

It is highly unlikely this will happen. Remember, Facebook is a publicly traded company that aims to turn a profit. Advertisers and brands would not be too happy if their ads or businesses were suddenly disliked, and Zuckerberg is undoubtedly aware of this.

What’s the point of the dislike button then?

To clarify, Zuckerberg never directly came out and said Facebook is getting a dislike button. Instead, he said they are working on a new button that will express sympathy or empathy. And with a now-older user base that’s more likely to share emotive news stories or sad news about family matters, it makes sense for a button like this to be introduced now. Here’s what the Facebook CEO had to say about the new button: “Not every moment is a good moment, right? And if you are sharing something that is sad…like the refugee crisis that touches you…it might not feel comfortable to Like that post.”

Be wary of third party offers to download a dislike button now

Be aware that a dislike button is not available now. While you or your employees may see ads from third parties offering early access to the “dislike button”, do not be fooled by them. If you are tricked into installing or signing up for them, you could risk your computer being infected with malware.

Want more social media news and advice on how to manage your reputation online? Call us today to talk with one of our experts.

Published with permission from Source.

October 6th, 2015

My law firm has been with Wolf Consulting, Inc. since 1997. We have been consistently pleased with the service provided. Wolf Consulting requires its staff to maintain the highest level of current subject matter expertise and professional certifications, and is constantly innovating to provide comprehensive IT service and support, at a fair price. I regularly recommend Wolf Consulting to other small businesses who want to leave their computer networks and Information Technology to the experts.

Christian B.
Attorney at Law
Law firm

Topic Articles
October 5th, 2015

Office_Sep29_AOffice 2016 has arrived, and it brings with it an array of new features and touched-up existing elements, all designed to make your business more productive. At the heart of those efforts is a renewed focus on collaboration, with features to enable your teams to communicate, share documents and work together more smoothly. Here’s what you need to know about the latest release and all that it could add to your operation.

Real-time collaborative editing

Office 2016 adds the collaborative feature that arguably makes its rivals as good as they are - it is now possible to co-author Office documents with colleagues in real time. Known as real-time presence, the feature works for documentations and presentations across both Word and PowerPoint. It also functions across multiple devices; an internet connection and access to Office 2016 are all that you need. In Word, you can also see others’ changes as they make them; to work in either application, though, the document must be stored on either OneDrive or SharePoint, rather than locally.

Simplified sharing

You can finally wave goodbye to the back-and-forth email tag that has been the mainstay of document sharing and collaboration for too long. You send your colleague a document by way of an email attachment, they download it and make their changes, save the file with a new name and then send it back - and so on and so forth. It’s enough to give even the most organized and tech-savvy among us a major headache. Office 2016 relieves this pain, and makes it simple to save files online with SharePoint or OneDrive, right from Office’s in-built ribbon pane.

More efficient email

Of course, for all the file-sharing features in the world, you’ll still need to email your business contacts on a regular basis. Office 2016’s Outlook makes it easy to filter out unwanted messages so that you can quickly see the emails that matter to you. Its Clutter feature learns from the way you use your email, and the way you deal with specific messages, to move to a special folder those messages that you are unlikely to need to deal with immediately. You can then navigate to the Clutter folder at your convenience in order to check through your emails to see which ones you need to take action on - daily and weekly notifications let you know what’s been decluttered on your behalf. Though Clutter won’t begin to do anything until it has a thorough understanding of your email behaviors (in order to avoid it incorrectly classifying useful messages as being of low importance), it’s of course possible to use it as another junk filter, keeping distracting messages out of view and you focused on your job.

While collaboration is at the center of the new developments built into Office 2016, the release includes plenty more besides that you’ll find useful. To discover more about Office 2016 and how to put it to use as a force for increased productivity in your business, just give us a call.

Published with permission from Source.

September 30th, 2015

Virtualization_Sep30_AYou have probably heard about the benefits of virtualization, it's been quietly changing how IT services are provided in the industry for some time now and is popular for improving office efficiency while decreasing costs. While these claims sound great, it's always worth knowing more facts before taking on a new tech. Let’s take a look at some of the supposed benefits of virtualization and see if they are fact or fiction.

Virtualization involves the creation of a virtual version of your operating systems, servers storage devices or network resources so here's what you need to know.

All virtualization is the same

FICTION - All virtualization is not the same. In fact, you will need to discuss with your IT person the aspects of your business you want to virtualize, in order to see what works best for you. For some companies, it only makes sense to virtualize servers and nothing else. On the other hand, some businesses will want to virtualize their desktops but keep their servers on-site. There are many different scenarios, and you need to find the one that works best for your business.

You can keep your current hardware/software/applications

FACT - Just because you virtualize one or more aspects of your IT doesn’t mean you will lose access to your current hardware, software or applications. As with anything, there are a few exceptions to this, but by and large it shouldn’t be a problem.

Technology flexibility is increased

FACT - Arguably the biggest benefit of virtualization is the flexibility you will have to put up and take down new servers as demand dictates. Like most companies, your business probably has peaks and valleys throughout the year; yet with physical servers, you have your capacity set regardless of if you're using them or not.

This can create a problem for businesses, as often times they end up with a server capacity that isn’t large enough to handle the peak season, but is too much for slow periods. With virtualized servers you are able to customize your capacity throughout the year, giving you unmatched flexibility.

Managing IT is easier

FICTION - You will still need dedicated IT personnel who know what they are doing, regardless of whether you embrace virtualization or not. Like every other aspect of IT, virtualized equipment must be maintained and looked after accordingly. If not, it can fail. If you decide to go through with virtualization, managing your IT won’t necessarily be easier - just different.

Virtualization will save you money

FACT and FICTION - Virtualization can save you money depending on what aspect of your business you decide to virtualize. The greatest savings come with server virtualization, which sees pricey physical servers phased out, and the corresponding electricity costs associated with them removed as well. Of course, virtualized servers might bring more operational costs with them as the infrastructure becomes more complex.

You should perform a cost-benefit analysis before switching over to virtualized desktops. If your company just invested in new computers a year or two a go, switching them for virtual machines probably isn’t the best use of money. However, if it is time to replace your desktops anyway, then going with virtual machines as part of a wide-sweeping office virtualization might a great way to save.

At the end of the day, virtualization is complex, and its benefits will vary from company to company. The positives can be quite exceptional under the right circumstances, but it isn’t the right technology for everyone.

If you're curious to see whether virtualization can help your business, or if you are looking for other IT solutions, contact us today for assistance.

Published with permission from Source.

September 28th, 2015

164_A_SMDo you ever feel like your social media efforts are going nowhere? Does it feel like you spend more and more time marketing your small business on Facebook, Twitter and other social media platforms, but with little return? Well, a recent survey reveals just how much ROI small business owners are actually gaining from their social media efforts, and the results are eye-opening.

Survey details

The survey was conducted by a small business directory and support network known as Manta. They surveyed 540 of their small business members with the aim of learning how much ROI these companies are gaining from social media marketing.

The results

Based on data on the 540 participants, 41% of businesses are receiving a return from social media marketing, which leaves nearly 60% with nothing to show for their investment of time and money. And as for the businesses that are gaining a return, over 80% earn less than $1,000 a month from their social media efforts. More surprisingly, close to half bring in less than $100 a month.

As a small business owner, should these numbers be cause for alarm? According to the CEO of Manta, John Swanciger, part of the reason the return is so low for most businesses is that their social media priorities are misguided. He notes that social media is less about bringing in new customers, and more about community building. "For a long time, the mantra was that social media could bring in new customers,” he says. “In reality, social media is a community builder, and your biggest fans are your already-loyal customers. When small businesses treat social media as the new word-of-mouth community, the real return will follow."

One of the oldest marketing tactics around is word-of-mouth marketing. Every day, people recommend products, restaurants and businesses they love to friends and family members. And social media is the perfect platform to cultivate your fans’ love of your brand. But according to the Manta survey, less than 8% of business owners cited building community as their primary social media goal.

So how do you build a community on social media?

Besides the obvious investments of time and money, here are a few quick tips to get you started:
  • Regularly post content that is valuable to your social media following - the keyword here being valuable.
  • Ask your followers questions to start conversations, and then engage with them. This builds a connection between your brand and customers.
  • Show your followers that you genuinely care about them, and they’ll likely do the same for you with glowing recommendations to friends and family.
Of course there is much more to it than this, but these quick tips can help you get started. If you’re struggling with your own social media efforts and would like to learn more, we’re happy to point your business in the right direction. Call us today to speak with one of our experts.
Published with permission from Source.

Topic Social Media
September 24th, 2015

As a major custom plastic molder, providing product to our customers in a timely fashion is our primary focus, not our computer network. We became frustrated with our old computer system and our server was outdated. Our PC’s were giving us problems, directly impacting the efficiency of my staff. This was clearly something to address, so in 2014 we decided to outsource our computer support to the team at Wolf Consulting, Inc.

From the very beginning, I witnessed a significant improvement as we had an entire team of professionals working to make our computer systems run more efficiently for my business. A while later, I decided to move forward with a long overdue server upgrade project. My #1 concern was downtime during this transition and the obvious pain and inconvenience that could occur. In fact, I had been through it before with another IT company, and the downtime was extensive and somewhat expensive. From start to finish of the project, I was kept in the loop by the Project Manager. He was sharp and engaging, while all other team members were professional, knowledgeable and very efficient. In the end, the actual network downtime during the scheduled project was significantly less than estimated! These days, Wolf Consulting has my computer network running better than ever before. My staff is very pleased and I look forward to many productive years ahead.

Fred C.
Custom Mold Manufacturer

Topic Articles
September 21st, 2015

One of the most neglected aspects of a Business Continuity Plan (BCP) is what happens to employees. Much emphasis is put on protecting and recovering data, but your employees are just as valuable to keep your company running. By setting up your company’s BCP with detailed instructions on working from home during a disaster, your employees can help you make it through anything. Here’s how you can do it.

Step 1 - Prepare

What good is a BCP if your employees don’t understand or even know about it? Saving your data and information is important during times of emergency, but so is making sure your employees can execute their day-to-day functions. Guarantee they understand what is expected from them during a disaster by explaining this in a dedicated meeting. This will also provide a forum for your staff to ask questions and better understand how they fit into the BCP as a whole.

Among the most important things to include in the formulation of any planning are clearly defined roles and open lines of communication. Everyone should know who they report to, as well as who his or her backup is. This will help ensure your company has all its bases covered if a disaster should strike.

Step 2 - Give them the right tools

You can’t expect employees to work from home during a disaster if they do not have the proper tools to succeed. Of course, these also have to be cost effective as well; it’s not feasible to simply hand out workstations to everyone to store at home in case of emergency. For starters, investing in cloud-based solutions will help make it possible to keep service interruptions to a minimum. Microsoft Office 365, for instance, lets users access its programs and files from anywhere and on any device. This means that, if your office is no longer accessible, staff can keep working on their existing projects at home from their own device.

Cloud-based VoIP is another tool that can keep employees up and running from home. These systems can make sure all calls to your office are forwarded to your employees’ cell phones. This allows for communication between your clients and employees to continue uninterrupted even if your office is closed.

Step 3 - Practice

Have each employee take a day to work from home so they are able to get hang of how the process will go if a disaster strikes. This will get them comfortable with the workings of everything, as well as seeing if there are any issues that crop up. Rarely, if ever, does anything go perfectly on the first attempt, so practicing before a disaster can help eliminate any problems that might occur during the real thing.

Make sure you take the time to review how it went with each employee. This will give you an opportunity to see how practical this aspect of your BCP is, and which areas can be made stronger. The idea of the exercise is to allow each employee to feel confident in his or her ability to work during a disaster, and to give you the reassurance that they understand their role as it relates to the wider BCP.

Step 4 - Be alert

Finally, it’s important to keep an eye on possible events that could force you to shut down your office, and make sure your staff is also aware of the situation. The more time they have to prepare to work from home, the more ready they will be. Of course, not every event is possible to predict ahead of time, but if the a blizzard is forecast or there have been protests nearby, alert your staff of the possibility that your BCP may go into effect.

A comprehensive Business Continuity Plan can be the difference between your business surviving or failing if a disaster occurs. Let our experts find a BCP that ensures your company can carry on through thick and thin.

Published with permission from Source.

September 15th, 2015

taking photo with cellphoneStatic biometrics emerged from the theory that a password or a PIN number can be stolen, while something unique to your body like the face, fingers, eyes and ears can’t. But the fact is that static biometrics have their shortcomings - the system uses proprietary technology with limited use, and is only available on high-end smartphones. With that comes behavioral biometrics, a technology that could very well be the next generation of mobile phone security.

What’s it all about?

Behavioral biometrics focus on uniquely identifying characteristics related not necessarily to who you are, but to what you do.The stress is on the recognition and analysis of something all of us do all the time on our smart devices - typing - as a new way of establishing identity.

How does it work?

“The technology profiles how a person interacts with a website on their smartphone by analyzing their typing rhythm, how they hit and release keys, the pressure they put on the screen as they type, the angle they’re holding their phone, and how quick they move across the screen,” says Dr. Neil Costigan, CEO at Swedish IT and security company BehavioSec, which has a patented technology that can be integrated into an app or even a smartphone OS.

Combined with data from a smartphone's built-in accelerometer and gyroscope, it’s possible to come up with a profile of each person. This could allow for monitoring of typing in real time in order to verify a person is who they say they are, just by watching their typing behavior. “The tech works on all models and makes of smartphones and doesn’t require extra hardware,” added Costigan. In fact, Costigan’s continuous process of verification has already been used by banks across Denmark, Sweden, Norway and Germany as part of efforts to detect and counter fraud. The technology was showcased as possible future-phone tech at Google’s I/O 2015 conference, and has the potential to be installed on every phone rather than just being limited to banking apps.

Looking to learn more about mobile technology and how they can change the way you work? Contact us today; we’re happy to talk.

Published with permission from Source.

September 14th, 2015

Productivity_Sep14_AWe’re all in the same boat - a million and one things to get done, and seemingly never enough hours in the day to fit them all in. But technology can come to your aid and, by using the best productivity tools you can find, you’ll add valuable minutes and hours to your workday. That all adds up, and you’ll quickly discover there’s more time to squeeze in the strategic tasks that so often fall by the wayside, but which are so crucial to defining the future direction of your business. Here are four tools to start using if you’re not already.

Google Alerts

Every business wants to keep track of what others are saying about it and, in this modern age where the likes of blogs and social media rule the roost, it’s more important than ever before. In an ideal world you’ll pick up on positive references to your company, and will be able to share these to enhance your good name further. But of course, every so often even the world’s best companies suffer a blip, and in those scenarios reputation management becomes a question of damage limitation, proactively responding to negative feedback, and putting right what harm has already been caused.

Yet doing all that manually is a real time-drain, if not next to impossible to do effectively - just think of all the websites you would have to scroll through to check for mentions of your company’s name, all the while knowing you’ve not even really scratched the surface. Thankfully Google Alerts relieves the pain of this crucial task; the tool allows you to set up alerts for specific terms, and receive an email notification when something crops up that you ought to know about. It can save you hours and enable you to do more justice to your reputation management efforts than you considered feasible.

Chrome to Mobile

If you’re like the vast majority of modern business people, you’re never sat at your desk for very long. That means you’re not always able to use your desktop computer, and probably have to do what you can to make the most of time spent traveling, between meetings and so on. Yet truly being productive during those down periods necessitates having access to the same materials you have when you’re in the office; that way, you’re actually contributing to clearing your overall to-do list rather than just picking a random task to work on so that you’re at least getting something done.

The Chrome to Mobile extension for Google’s signature web browser allows you to quickly transmit to your phone all the web pages you’re currently viewing on your desktop or laptop. When you’re away from your desk, you can pick up right where you left off without any interruption - no more emailing yourself links to everything you’re working on, and then having to open it all afresh on your phone or tablet. If you know you’re going to be away from a reliable internet connection for a while, you can even opt to send an offline version of those pages, so you can continue working regardless. You just need to have a mobile device that runs Android 4.0 or later, or have an iPhone, iPad or iPod Touch that has Chrome installed.


The inclination to keep too many tabs open in your web browser is practically a chronic condition among business professionals, symptomatic of us trying to get too much done in too little time, and never really finishing one task before moving onto the next. Whatever the cause, it’s something lots of us have to deal with every day; we all stumble across news articles, blogs and other online resources that are infinitely useful to us, but which we don’t have the time to stop and act on there and then.

Pocket solves that problem - this simple tool allows you to save content that you find online to one central place, so that you can go back to it with ease when the time is right. It will save you from needing to keep those hundreds of tabs open until you have a spare moment to go back and plough through your reading list (or more likely until you decide is enough is enough, and close all the tabs to stop them slowing down your computer any further - and in the process you lose all that valuable information without keeping a copy).

Rescue Time

If you’ve ever wondered how much time you waste between tasks while you’re reading your email, updating your social media, checking the news and so forth, then Rescue Time could be the answer to your curiosity - even if you might not actually want to know the truth! Once you activate Rescue Time on your devices, it will track how long you spend not only on different websites but also in the various computer software applications that you use on a day-to-day basis - whether that’s Microsoft Word, Photoshop or Sage.

This helpful little program sends you a regular email report detailing how many hours you’ve logged in total - discovering how long you routinely sit at your computer can be revealing in itself - along with a breakdown of the percentage of time spent on various work- and non-work-related tasks, and an overall ranking for your productivity. It even sets you goals, for example to spend less than two hours a day on what it classes as non-productive activities (which you can customize to suit your line of work, since it’s hardly fair to penalize yourself for being on Facebook if that’s a key part of your job).

Are you ready to use these tools, and other intelligent technology, to streamline your workflow and get more out of your day? Give us a call and see how we can help you put IT at the forefront of a more efficient approach to business.

Published with permission from Source.

Topic Productivity