Client Support

Welcome to the Wolf Consulting, Inc. Support Center

Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.

Wolf Consulting, Inc. provides a variety of support services to our clients – via telephone, email, remote control and onsite.

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Phone Support

Our ServiceDesk & Support Team is available to assist clients during our regular business hours of 8am – 5pm, Monday through Friday (excluding holidays), and by appointment. If you have an unexpected Business Critical support need outside of regular business hours and wish to activate our off-hours support service (additional charges apply), you will have the option to be transferred to our answering service who will contact the on-call support engineer who will then return your call.

  • Call 724-325-2900 x5

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Remote Technical Support

Many issues can be resolved quickly via remote control – without a Network Engineer making a special trip to your office. With your permission, we can securely connect to your desktop via the Internet and quickly view, diagnose and resolve the question/problem.

Please enter the 6 digit pin code in the space provided below when requested by the engineer.

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Client Services Web Portal (ConnectWise platform)

Via the Client Services Web Portal, designated client contacts and in-house Network Administrators can access the ConnectWise System to create new service tickets, check the status of existing service tickets, and update existing service tickets.

Click the button below to access our Client Services Web Portal. Create new service tickets or monitor the status of existing tickets.
Access Client Portal

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WolfTrack User Portal (Kaseya platform)

Via the WolfTrack User Portal, designated client contacts and in-house Network Administrators can access the features of the WolfTrack™ System – for Monitoring, IT Automation, and Network Management. Use your username and password provided to logon. If you do not have an account, please speak with your Account Manager to have one created.

Access WolfTrack User Portal

Submit a Support Request Form

  1. - Please use the following form to enter a support request into our service ticket system. A member of our Support Team will review the service ticket, and respond accordingly.
    - If it is outside of normal business hours, your request will be responded to the morning of the next business day.
    - If your support request is regarding a matter that you would consider to be Business Critical, please call our ServiceDesk at 724-325-2900 x5 to discuss the request in person. If it is outside of normal business hours and you wish to activate our off-hours support service (additional charges apply), you will have the option to be transferred to our answering service who will contact the on-call support engineer who will then return your call.

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