Careers

Wolf Consulting, Inc. is the premier IT outsourcing firm for small and mid-size businesses in the Greater Pittsburgh area. We are a Microsoft Gold Certified Partner, and we specialize in providing computer networking, custom software development, and Information Technology (IT) consulting services to companies without an in-house IT staff. Typical clients have 1-5 servers and 10-100 PCs.

We are an established company that has been in business for more than 20 years. We are growing, and we currently have the following employment opportunities.

Please read the job requirements carefully. If you meet the requirements and think your past experience and future goals are a match, we encourage you to submit your resume. If you do not meet the stated job requirements, please do not apply at this time. Instead, we encourage you to check back in the future for other employment opportunities.

For confidential consideration, please email a cover letter (describing your qualifications and career interests) and your resume to careers@wolfconsulting.com, or fax to 724-325-2905, or mail to the following address. No telephone inquiries please.

President
Wolf Consulting, Inc.
3875 Franklin Towne Court
Suite 110
Murrysville, PA 15668

Network Operations Center (NOC) Administrator
(using Kaseya IT Automation Platform)
This position is responsible for administering our Network Operations Center (NOC) and delivering services to approximately 2,000 managed systems (servers, desktops and laptops) using the Kaseya IT Automation platform (branded as our "WolfTrack System").

NOC Administrator duties include, but are not limited to, the following:

• Deployment: Deploying and configuring Agent software on servers, desktops and laptops for clients; Removing Agent software from computers being retired; Managing machine groups and user accounts.
• Monitoring: Configuring, updating and assigning monitoring sets; Reviewing monitoring alerts; Working with our clients, ServiceDesk staff and Field staff to respond to alerts from pro-active monitoring.
• Scripts/IT Automation: Creating Kaseya scripts, VBS scripts and batch files - for routine maintenance and performance optimization; Creating Kaseya scripts, VBS scripts and batch files for one-time and ad-hoc situations; Scheduling scripts; Executing scripts; Reviewing script execution results.
• Patch Management: Watch for availability of newly released patches/updates; Testing patches on lab computers, WCI production network, and select client computers; Reviewing public and private newsgroups for IT community feedback; Approving/Denying patches in Kaseya Patch Policies; Scheduling patch auditing; Scheduling patch deployment; Reviewing patch management reports; Working with our clients, ServiceDesk staff and Field staff to troubleshoot and solve issues with patch installations.
• Asset Management: Scheduling auditing of hardware and software.
• Antivirus/Antispyware: Executing scripts to uninstall prior antivirus software, and/or work with clients and our  technical staff to manually uninstall prior antivirus software; Configuring KES/AVG antivirus software settings; Deploying and configuring antivirus software to servers, desktops and laptops; Monitoring antivirus status; Working with our clients, ServiceDesk staff and Field staff to troubleshoot virus related issues and to perform virus/spyware/malware remediation work.
• Backup Imaging Software: Configuring Acronis imaging software settings; Deploying and configuring imaging software; Manging server/network Shares for image storage; Monitoring image creations; Working with our clients, ServiceDesk staff and Field staff to troubleshoot image issues.
• Reports: Creating reports - for routine use and for automated monthly reports; Creating reports - for one-time, ad-hoc situations; Scheduling and configuring periodic reports for delivery to clients; Review monthly automated reports for accuracy and confirm delivery.
• Miscellaneous: Answer questions from clients and WCI staff regarding WolfTrack System/Kaseya; Provide periodic education/training to WCI technical staff on WolfTrack System/Kaseya ; Conduct periodic introductory training class to clients on WolfTrack System/Kaseya; Maintaining and creating various checklists for WolfTrack System/Kaseya tasks; Actively participate in Kaseya User Forum and ongoing Kaseya training sessions and webinars; Working with Kaseya Technical Support to report and resolve issues; Documents and records work performed in Time & Billing system, accurately and on a timely basis;  Documents and records work performed in Case Management system, accurately and on a timely basis; Attend annual Kaseya User Conference; Managing NOC hardware and software.

Training and 3+ years hands-on experience with the Kaseya IT Automation platform is required. Training and experience with other network management platforms is helpful (such as Zenith, N-Able, Level Platforms).

At least a basic level of hands-on programming experience is required - with Kaseya scripting, VBS scripts, DOS batch files and PowerShell. Stronger programming experience is preferred.

Training and hands-on experience with Microsoft Windows Server 2003/2008 and Windows XP/Vista/7 operating systems is required.

Training and hands-on experience with the following is required: network administration; user account administration; computer account administration; security and permissions; Group Policies; Microsoft Exchange Server; tape backup software; network-based antivirus solutions; anti-spam software; firewall appliances; remote access (VPNs, OWA, smartphones).

Specific experience with the following is desired/helpful: Microsoft Small Business Server 2003 and 2008; Terminal Services/Citrix; Symantec Backup Exec; Symantec Backup Exec System Recovery (BESR); Acronis True Image; Acronis; Symantec Antivirus Corporate Edition; Symantec Endpoint Protection; AVG Network Edition; GFI Mail Essentials software; Postini email filtering service; APC PowerChute; SonicWALL firewall appliances.

Microsoft Certified Systems Administrator (MCSA) 2003 or Microsoft Certified Systems Engineer (MCSE) 2003 is the preferred certification for this position. We will consider an applicant with strong work experience who has not yet passed all of the certification exams, but that applicant must commit to completing the MCSA 2003 certification (or the newer MCITP: Server Administrator 2008 certification) requirements within the first several months of employment.

The ideal candidate will have the above technical skills and experience, a professional manner, excellent verbal and written communication skills, strong multi-tasking and time management skills, and several years of of hands-on experience with the support of a variety of Microsoft-based networks for small and mid-size businesses.

The NOC Administrator will typically work weekdays at our office in Murrysville, PA (approx 20 miles from Downtown Pittsburgh). Some evening work and weekend work is required, which may be performed from a home-office via web portal and remote control.

This is a full-time position with a competitive compensation and benefits package - including base salary, management directed bonuses, medical insurance, vacation time, and a retirement plan with company contributions. Wolf Consulting, Inc. offers a challenging and rewarding work experience, in a friendly, smaller-office, team environment.