WolfTrackTM
WolfTrack™ is our proprietary Service & Support software
system that was designed by our own network engineers and
custom-written by our own software developers. It allows us to have a central repository
of information for all of our clients' networks.
We securely track client profiles, how your network is designed, user information,
case information (requests for service & support),
asset information (servers, desktops, notebooks, printers, software
licenses, etc.) and all special circumstances.
WolfTrack™ reduces the time that it takes to support our clients (and therefore the cost), and provides us with powerful
tools for providing efficient and consistent resolutions to support requests.
Case Management
All Service & support requests from our clients are tracked and documented through the WolfTrack™ system – the
problem, the solution, and everything in-between.
WolfTrack™ allows us (or you) to create "cases" for new support requests; provides work queues to organize,
prioritize, manage open cases; document solutions; and close cases. Using a set of software tools and business
rules, it notifies us whenever the situation demands, and helps us to make sure we meet our service level
agreements. Clients can open a new support case via email or telephone.
Our Helpdesk & Support Team can respond faster (which helps reduce your cost), using the powerful SpeedSearch
knowledgebase in WolfTrack™. We can quickly recall past support cases, problems, resolutions, etc. And we can use
a full-text search engine or access external files such as manuals, FAQ and white papers — all to help our clients
get what they need, faster
Asset Management
Using the WolfTrack™ system, we track and document your computer-related asset information, including:
- Hardware - For servers, desktops, notebooks, printers, etc., we track: the manufacturer, serial
number, configuration information, technical support information, and important dates (such as ship date,
warranty expiration date, lease-end date, etc.)
- Software Licenses - We track the software vendor (i.e. Microsoft, Symantec, Veritas, GFI, etc.),
software products licensed, number of licenses, installation key codes, and maintenance contract
expiration/renewal dates.
Having up-to-date information about your computer network, hardware and software gives us the information we
need - right at our fingertips - so we can more quickly answer questions and solve problems.
Make Wolf Consulting, Inc. your first call.
Our WolfTrack™ Service & Support System is just one of the many reasons why Wolf Consulting, Inc. is the premier
IT outsourcing company for small and mid-size business in the Greater Pittsburgh area. To become a client
or for more information about our services, call 724-325-2900 x4, or contact us
today.
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