We wanted to know “What makes Wolf Consulting different?” so we decided to go straight to the source and ask our clients why they chose us. One common theme that came up in their responses was trust. Our clients see us as a trusted business partner because of reliability, proactive approach, caring, experience, knowledge, technology and tools, value and results.
Be Your IT Staff
We’re the computer networking and IT support staff for many Pittsburgh Area companies who do not have their own full-time, in-house IT staff. Here’s what a few of them have to say:
For many years, we employed a full-time in-house IT person. As our business and technology needs developed to meet the demands of our marketplace, it became increasingly difficult to stay current on all of the latest technologies, or be familiar with all of the Best Practices, or have access to the best network monitoring and management tools. When our in-house IT person submitted her resignation, we decided to outsource our IT service and support and chose Wolf Consulting, Inc. It was at this point that we fully realized that her experience was limited to what she did on our network and what she did at her last job. With Wolf Consulting, it was clear from the first day that we now have access to an entire team of experienced, certified professionals. Their technical capabilities, expertise, management tools and scalability are far superior to what we had with our former one-person in-house IT department. They take care of everything for us - from onsite support to remote support, from proactive work to reactive work, from smaller issues to longer-term strategic planning. Because they do a great job, my management team and I get to spend our time working on our core business functions and business-building activities. I highly recommend the team at Wolf Consulting to other small and mid-sized companies looking to outsource their IT support.Harvey P. Co-Founder and CEO Business-to-business appointment-setting service that works primarily
with the financial & insurance services industry
We have had the pleasure of working with Wolf Consulting for more than 15 years. As the owner of a smaller business, I don’t have the time or resources to deal with our computer systems or Information Technology needs. That’s what I love about Wolf Consulting. Using their WolfCare service, they take care of all of our computing and technology needs for me. They give me the peace of mind to stop worrying about my technology and get back to achieving my business goals. Whenever I have a problem, or a new opportunity, the staff at Wolf Consulting are always eager and ready to help!David S. President Raw materials supplier servicing the steel industry
Wolf Consulting has been absolutely super! We have worked with them for more than 12 years. As one of their clients, it’s like we have our very own IT department – a staff of experienced, certified computer professionals who understand our network and our business. Using their WolfTrack System, they pro-actively monitor and manage our server, desktops and laptops and keep them running at their best. They visit our office twice each month and take care of items on our To Do list. And their HelpDesk provides fast assistance via telephone, email and remote control. And another thing that’s really great is that they all talk in plain English!Truby B. Office Manager Civil, geotechnical and environmental consulting engineering services company
I am 110% satisfied! We have used Wolf Consulting since we started our organization in 2002. They do a great job of taking care of all of our network and computer needs. Their field staff comes onsite twice each month, and their HelpDesk staff is always quick to help in-between onsite visits via telephone or remote control. As a non-profit organization, we don’t have a huge budget for IT, and we need to spend our money wisely. We could never afford to hire a full-time IT person who would give us all that we get from Wolf Consulting.Lonnie S. Director of Development Non-profit organization
Wolf Consulting, Inc. has consistently given our company top-of-the-line service more than 20 years – always keeping us ahead on new technology, while keeping a close friendly relationship with our employees and their computing needs. I especially like the fact that they are pro-active, and use their tools to prevent problems from occurring in the first place – rather than waiting to deal with problems after the fact. And everyone there is so nice and easy to talk to. Two thumbs-up!Mike J. International importing company
In the past, we tried using single-person IT companies to help us, but they didn’t keep an eye on our computers. For instance, the former company told us that we had a backup system, but, since they didn’t monitor it, we only found out when our system crashed that the backups hadn’t been working! That wouldn’t happen with Wolf Consulting. Their technical people are pro-active, knowledgeable, and nice to work with. My account manager meets with me periodically to discuss changes in my business and changes in technology. That helps me to make smart business decisions. It has been great having Wolf Consulting to take care of all of our networking and computing needs – so that I don’t have to worry about it and can focus on the other aspects of running the business. It’s very comforting to know that I have a partner like Wolf Consulting as a part of my team.Mary S. Executive Director Travel Health and Immunization Clinics
At my last business, I learned some lessons the hard way. We were using a low-cost, one-man outfit as our computer consultant. As far as I knew, everything was fine with our computer systems. Our server crashed, and our consultant was unable to fix the problem. We were down for almost a week. Our clients were growing very restless. That's when I found Wolf Consulting. Their staff was able to find out the truth from him – that our backups had not been setup properly and had not been running for months! Wolf Consulting worked quickly to rebuild our server from scratch and salvaged as much of our data as possible. They got our network, and my business, backup and running. Going forward, they continued to provide excellent service and support, and I felt confident that they were truly monitoring and managing our systems. Years later, when I sold that business and started my next business, Wolf Consulting was one of the first phone calls that I made. They are great, and I highly recommend them!Glenn B. Attorney and business owner Real estate settlement firm and real estate law firm
We have been working with Wolf Consulting since early 2007 when our previous IT consultant moved out of state. When we first started working with Wolf Consulting our server had failed and our network was down. Thankfully the Wolf Consulting team was able to revive our server and keep our business up and running until a new server was installed. Since then, they’ve covered all the bases – from monitoring our systems, to helping with hardware and software purchases, to onsite and remote technical support, to major projects and strategic planning. We don’t need a full-time in-house IT staff, but we do need reliable computer systems.
I enthusiastically recommend the team at Wolf Consulting to other small and mid-sized companies looking for support with their computer networks.
Wolf Consulting has been helping us since we became an independent company in 2005, and it has been a great experience. They have consistently provided us with efficient and cost-effective solutions. I really like the fact that they are proactive – working hard behind the scenes to prevent problems from happening. From small questions and problems, all the way up to major projects, they take care of it all for us. There’s no way an internal computer guy could never have all the expertise that we get from the team at Wolf Consulting. I would gladly recommend Wolf Consulting to any business that’s looking for help with their computer systems!Debra G. Controller Industrial construction and fabrication services, prime contractor, project management
My law firm has been with Wolf Consulting, Inc. since 1997. We have been consistently pleased with the service provided. Wolf Consulting requires its staff to maintain the highest level of current subject matter expertise and professional certifications, and is constantly innovating to provide comprehensive IT service and support, at a fair price. I regularly recommend Wolf Consulting to other small businesses who want to leave their computer networks and Information Technology to the experts.Christian B. Attorney at Law Law firm
I've been working for our organization for almost three years. In that time I've learned just how reliable Wolf Consulting is! When I first started working here, the person that I was replacing was already gone, so I didn't really have the opportunity to shadow and learn the ins and outs of daily operations, let alone how to deal with network/server issues, maintenance, etc. I had to learn as I went. So, when it came to trying to figure out what was going on with our network, our server, and all of our other computer needs, Wolf was a God-send! Literally, EVERY issue that arises, no matter how large or small, when I call Wolf I can be CERTAIN that I'll have a SPEEDY response and solution. The customer service at Wolf is ALWAYS superb, from both the technical staff and the administrative staff. Wolf is just as much a part of our organization as the day-to-day staff! So, what I love about Wolf is that I KNOW that if I have an issue, whatever it may be, I can be sure that they're on it quickly and I'll have a resolution very soon! Geez, these guys should have capes and masks; they're super heroes! Thanks, Wolf Consulting!Angelique S. Office Manager Church
Wolf Consulting is the perfect IT solution for any medical practice incorporating an Electronic Medical Record system. Our office installed an EMR system several years ago, and the team at Wolf Consulting was instrumental in setting up our server and our network. They worked closely with our EMR vendor to make sure the installation was "glitch-free" and set up protocols to ensure that our network was secure and HIPAA-compliant. Since then, they have actively monitored, maintained and supported our system to keep it operating at peak performance. Having an EMR means that IT is "mission critical" and the engineers and team at Wolf Consulting demonstrate their understanding of that every time we interact. Great people; great company; great service!Bob H. Practice Administrator Medical Practice
We started working with Wolf Consulting over 10 years ago for software development services for our custom database program. We had another company at the time for other IT support. We struggled with our computers and network for many years. Finally, we switched to Wolf Consulting for all of our computer and technology needs.
We wish we had switched 10 years ago! Their service has been superior. They are speedy, efficient and thorough. We especially appreciate the fact that they monitor all of our systems and work on problems before they become critical issues. All of their suggestions have been in our best interest. Everyone at the company is pleasant and extremely helpful. It is so nice to be able not to worry about any IT issues and concentrate on our business. I highly recommend Wolf Consulting !Sherry K. President Landscape contractor and tree nursery
Wolf Consulting has been a great IT partner for advancing my company to the next level. From my initial meeting with them, they made it clear that client satisfaction is a top priority in their business. The Wolf team really listens to my business needs, identifies options, and explains to me in easy to understand language what each option means. They effectively walk me from IT strategy to solution implementation with all my IT needs. Their responsiveness, positive atmosphere, and knowledgeable staff solidify them as a partner, not just a supplier, to my organization.Julie W. Director of Finance and Business Services Provider of regulatory affairs and quality assurance expertise to medical device organizations
Though we're a smaller-size company, several years ago we went through a period of growth requiring a large investment in IT infrastructure that we felt justified having a full-time IT manager on staff. Once our systems were in place and running smoothly for a few years, we assumed they required little attention and allowed our IT manager to take a new job and work for us on a part-time/when-available basis. This arrangement worked for a time, but after a while the problems mounted. Security licenses expired and malware and viruses ran rampant. Server maintenance was neglected and we suffered frequent email outages. Workstations were crashing and being removed from service faster than they could be fixed. As the individual with overall management responsibility for IT, dealing with these issues on a daily basis fell on me. Instead of doing my real job, I was spending all of my time doing IT - a job I'm not qualified to do. We tried to fix some of these issues by replacing an aging server, but there were errors during the migration that left us completely out of commission for the better part of a week. Finally, I had enough and called Wolf Consulting.
The impact the Wolf team had on our organization was immediate and drastic. They fixed what was wrong, allowing our employees to have full days at work uninterrupted by computer downtime. They also identified severe problems with our equipment and data backup procedures and prevented us from having a system-wide catastrophe from which we might have been unable to recover. Wolf's Comprehensive care program has been hugely effective in making sure that our system continues to operate without major issues. When those rare problems arise, the entire "Wolf Pack" is responsive, capable, and diligent in their follow-through. There are still plenty of things I worry about on my way to work each day, but our IT system is not one of them!Michael U. Managing Director Professional Staffing Firm
Wolf Consulting has proven to be a valuable partner for us from the very first day. Our previous IT company had not setup a backup solution for our data and they had not built in any redundancy on the server. To make things worse, our server crashed and we were unable to access any data. This put us in a very dangerous situation. Fortunately, Wolf Consulting was able to utilize their partner network to recover most of the data, expedited the purchase of a new server that was properly configured, and got us back up and running in a short period of time. With this type of on-going strategic planning, monitoring, management and support, I know we are in much better position today than we were prior to partnering with Wolf Consulting. I can, without reservation, recommend Wolf Consulting for all your IT management and support needs.Dave P. CFO Medical Supplies and Equipment Company
Supplement Your IT Staff
Some of our clients who are mid-size businesses have some internal IT staff and resources. For these clients, we provide important services, such as: Monitoring tools, Network management tools and services, Tier-3 technical support & Broad experience and Best Practices. Here’s what a few of them have to say:
Wolf Consulting has been and continues to be a strategic partner for the success of Information Technology initiatives of our company. The knowledgeable and courteous staff works with us to identify the right solutions for our long-term goals and short-term needs. If your organization is in the market for an IT consulting and support firm, then look no further than Wolf Consulting!Bryan D. Manager of Information Systems Full-service electric contractor company
We use the staff at Wolf Consulting to augment our small internal IT team. Their WolfTrack system and network management tools help us monitor and manage our geographically distributed computer systems. Knowing that workstation security patching is being done consistently and correctly is a huge benefit for us. They manage the renewals and maintenance subscriptions for our software licenses. The team at Wolf also provides expertise for our strategic planning and our bigger projects - such as server migrations. We consider the Wolf team to be one of the pillars of our internal team. They are great!Kurt H. Director of IT Healthcare Service Provider